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Frequently Asked Questions

A list of questions and answers on a particular topic.

Emails

I do not receive any emails from the ITI website. What's wrong?

Please check the following points:

  1. Are your email settings in your personal profile up to date? Please check if the email address in your account is up to date and is spelled correctly.
  2. Did you receive ITI emails lately? If not, please change your email address in your profile settings. Some domain providers are blacklisted. Our provider blocks emails to these providers to protect us from spam replies or malware. Contact your internet service provider to solve this.
  3. Are ITI emails in your spam folder?
  4. Is your local computer blocking the emails due to strict firewall/virus scan settings or other safety measures. Please check your security settings or contact your local IT service.
  5. Did you accidentally unsubscribe from a newsletter you received from ITI.ORG, using the link at the bottom of a newsletter? If you wish to join the mailing list again, contact ITI Headquarters: [email protected].

I receive emails from the ITI website very irregularly. What's wrong?

If you only receive our newsletters and invitations on an irregular basis, your email provider is most likely temporarily blocking our emails. We send our emails over a management system with an excellent global reputation to avoid such problems as far as possible.

Today most emails are auto-scanned for possible spam content. For example, simple keywords like "tobacco" can trigger the classification of the sending domain as a spam domain and block it for a limited time. In such cases, you will receive emails from the ITI but sometimes they are blocked.

Unfortunately we can not track our emails after they are sent out to your provider's domain. We advise you to contact your provider for more information.

What does it mean if I see “email address already in use” when registering?

You already have a valid membership associated with this email address. The email address is a unique identifier for each membership. It cannot be used twice.

Login

I need a new password but cannot receive emails because I also changed my email address. I cannot open my old email account. What can I do?

Ask your Section Administrator or Study Club Director to contact us. If they can prove that you are an ITI Member and known to them, we will change your email address and send a password reset link to your new email.

Alternatively you can also send us your last membership certificate or payment confirmation.

Is there a basic ITI account and what can I do with it?

With an Affiliate account you can already use a wide variety of content and tools, like Assessments, the Consensus Database, etc. Plus, you have permanent access to all the content you have purchased, including free periodic updates to your Learning Modules that reflect the current state of research and scientific evidence.

What does it mean if I see “email address already in use” when registering?

You already have a valid membership associated with this email address. The email address is a unique identifier for each membership. It cannot be used twice.

System Requirements

Can I use the ITI website offline?

You must be connected to the Internet to use the ITI website. Offline access is not possible.

Can I use the ITI website on all devices?

The ITI website works on all devices (PCs, tablets, smartphones) capable of running a fully HMTL5-compatible browser. The platform is designed to adapt to different screen sizes and resolutions. Please note that certain limitations may apply to devices with small screens (e.g. smartphones).

Which browsers are supported?

To maximize compatibility across platforms and devices the ITI website is fully HTML5-based. Due to the sophisticated technology used and to avoid technical difficulties you are required to use one of the following browsers when accessing the ITI website:

  • Safari
  • Chrome
  • Firefox